Hurricane Lala: our Honolulu office has no power — what it means for your order
Hurricane Lala: our Honolulu office has no power — what it means for your order
Updated 17 August 2026
Hurricane Lala passed the islands over the weekend and took the grid down with it. Our Honolulu facility is currently without electricity and without internet. We are still packing and shipping orders — just in smaller batches and more slowly than usual.
In short:
- You can still order. The website, checkout and payments run off-island and work normally.
- Shipping is delayed. Allow roughly 2–3 extra business days before your tracking number starts moving.
- Nothing is cancelled. Orders are shipped oldest first, so nobody loses their place in line.
- Please email instead of calling. Our office lines and internet are down; we reply from mobile data and may need up to 48 hours.
What happened
By Sunday morning Hawaiian Electric counted about 197,400 customers without power statewide, including roughly 110,700 on O‘ahu — Leeward, Honolulu and the Windward side. Our address is one of them. Crews are working through downed lines, fallen trees and closed roads, and about 100 additional line workers from the mainland are expected to join them this week.
Are the extracts affected?
No. Alcohol-based tinctures and alcohol-free glycerites are shelf-stable at normal room temperature and need no refrigeration. Nothing in the bottle is affected by a power outage, and nothing we ship after the storm is different from what we shipped before it.
Thank you for your patience
We have been making extracts in Honolulu since 2008, and the islands hand us a week like this from time to time. Thank you for giving us the extra few days — we will clear the backlog as soon as the lights come back.
Questions about a specific order? Email support@hawaiipharm.com with your order number.
If you are in Hawai‘i: stay away from downed power lines and treat every one of them as live. Report outages to Hawaiian Electric — O‘ahu 1-855-304-1212 — and call 911 for anything life-threatening.
